Returns: Please phone and ask for our physical address to return the goods to.
We offer a 100% guarantee. If you are not happy with your product, send it back to us in original condition within 7 days of the date of delivery.
No claims are acknowledged after this time.
All freight is at your expense unless the fault is ours. In that case we will refund shipping too.
Deductions on refunds:
1. If a full order is returned, the actual freight cost will be deducted from the refund.
2. If a part order is returned, then freight cost will be deducted.
If an item ordered arrives damaged, please make a claim by emailing us on email@example.com within 48 hours of receiving your order. Please attach a photo of the damaged goods.
If your order does not arrive within a 5 days of your receiving our notification of it having been shipped, please go to NZPost website and type in your tracking number (which you would of received once it has left here). Do not copy and paste tracking number as we have noticed that this does not work on the NZPost website. You have to physically retype it in.
We cannot be held responsible if we are not informed within 10 days as we have to be prompt in making a claim on our freight insurance.
If your order is not paid for within 7 days it will be deleted from the system unless we hear from you.